Fe999 Privacy Policy — How We Keep Your Data Safe

Fe999 collects only the information genuinely needed to deliver the best gaming experience and keep the platform secure. We do not believe in collecting excessive or irrelevant data.

Information collected at registration:

• Full name (as per National ID)
• Date of Birth (for age verification)
• Mobile number or email address
• Residential address
• Preferred username and password (stored in encrypted form)

Information collected during KYC verification:

• Copy of National ID or Passport
• Proof of Address document (utility bill or bank statement)
• Selfie or photo verification (if required)

Automatically Collected Information:

• IP address and device information
• Browser type and operating system
• Platform activity logs (login times, game history)
• Cookies and session data

Fe999 uses your information only for specific, legitimate purposes. Your data is never used for anything beyond those purposes without your consent. A full list of how we use your information is provided below:

Fe999 also uses your gaming activity data to support responsible gaming. If unusual gaming patterns are detected, we proactively reach out to offer assistance.

Fe999 never sells your personal information to third parties. This is a core, non-negotiable principle. That said, limited data may be shared in specific circumstances:

• Payment Processors: Only the payment information necessary to complete a transaction is shared.
• KYC service provider: With trusted third-party providers for identity verification.
• Legal authority: Where required by a court order or legal obligation.
• Fraud Prevention Organizations: Only when suspicious activity is detected.
• Technology Partners: Limited data necessary for platform operations.

Fe999 does not share your information with any advertising networks or data brokers. We make no compromises when it comes to your privacy.

Fe999 protects your data with multiple layers of security. Our technical and organizational safeguards meet the highest standards in the industry.

• 256-bit SSL/TLS Encryption: Every data transmission is fully encrypted.
• Firewall Protection: An advanced firewall prevents unauthorized access.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Restricted Access: Only authorized personnel can access your information.
• Data Backup: Data is securely backed up and a disaster recovery plan is kept active at all times.

Fe999 uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions correctly.

Types of cookies we use:

• Essential cookies: Essential for core website functionality. Without these, the platform will not operate correctly.
• Functionality cookies: Remembers your preferences and settings, such as language or login details.
• Analytics Cookies: Analytics are collected to understand platform usage. This data is anonymized.
• Security Cookies: Used to detect fraud and unauthorized access.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain website functionality.

As a fe999 member, you have the following rights over your personal information. We respect these rights and are ready to assist with any request:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted.
• Right to Data Portability: You can request a copy of your data in a portable, easy-to-read format.
• Right to object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

Fe999 retains your data only for as long as necessary — no longer. Retention periods depend on the type of information and applicable legal requirements.

Once the retention period expires, data is securely deleted or anonymized. Some data may be kept longer due to legal obligations.

Fe999 is strictly for users aged 18 and above. We never knowingly collect information from minors. If an underage member is identified, their account is closed immediately and all associated data is deleted.

We urge parents to stay vigilant and ensure their children do not access online gaming platforms. Use parental control software and have open conversations with your children about responsible internet use.

For any questions, concerns, or requests related to our Privacy Policy, please reach out to our Data Protection team. We are always here to help.

• Email: [email protected]
• Response Time: Typically within 24–48 hours
• Business hours: 7 days a week, 24 hours a day

If we are unable to resolve your complaint, you may file a complaint with the relevant regulatory authority. That said, we believe most issues can be resolved through direct communication.